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Frequently Asked Questions


We will perform all needed maintenance and thoroughly clean.

Yes, we offer on-site maintenance to our residents.

Place a work request via your portal, phone or e-mail.

Emergencies had handled as soon as we can get someone to you, while regular requests are handled within 72 hours.

No, you do not need to be present for our service technician to perform work.

Come to the office with photo ID to be let in or call after-hours emergency line.

Yes! Regular size nails and screws are permitted.


Our community offers a swimming pool, hot tub, gas grill, fire pit, business center, game room, and fitness center among the amenities available to our residents.

10:00 am to 10:00 pm daily, except for pool which is open Memorial to Labor Day

Yes, there is off-street parking available to our residents.

There is a $200 refundable pet deposit and $200 non-refundable pet fee (per pet). Pet rent is $40 for 1st pet and $35 for 2nd pet.

Each apartment comes with a refrigerator, stove, dishwasher, disposal, and washer and dryer set.

No, our community does not offer furnished apartments at this time.

Yes. We have a 6 month lease term with a $75 short term lease fee.

No, not at this time.

Yes, we can hold onto a package for up to 30 days.


$31.00 application fee for each occupant 18 years of age or older, security deposit - $150 for a 1BR and $250 for a 2BR

You can pay with certified funds or personal check in the leasing office, or online via your resident portal.

Yes. There is a damage waiver for $14.00, trash and pest control for $5.00 each, and water and sewer are billed to your rental ledger and payable with your rent.

No. There is a damage waiver fee of 14.00 (mandatory) that covers up to $2500 of your personal items. If you require additional coverage, we recommend obtaining additional policy.

None. Residents pay for utilities separately.

For gas and electric, please call Colorado Springs Utilities. For water and sewer, we take care of that for you.

Guests must follow the same rules and guidelines as stated in the lease that the resident signs.

No, subletting is not allowed.

The lease termination fee is equal to two times the base rent. For example, if rent is $1500, then the lease termination fee would be $3000.


Union Heights Apartments is near Safeway, Target, UCCS, and Academy Blvd, which has plentiful shopping, restaraunts, and entertainment options.

Union Heights Apartments is part of District 11.

Yes, across the street.

Add the address 4770 Nightengale Drive Colorado Springs, CO to your favorite maps app. You can easily arrive via I-25, CanAm Highway, and Powers Blvd.

Union Blvd and N. Academy Blvd

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Our team is always ready to answer your questions.